How to handle Organization Deletion Blocked by Active Resources or Marketplace Subscription error

Description

This article explains how to resolve the Confluent Cloud Organization deletion error, blocked by Active Resources or Marketplace Subscription.

“This organization cannot be deleted until all Kafka, ksqlDB, and Connect clusters are individually deleted, and any paid support plan has been downgraded to the free tier. Organizations with active marketplace subscriptions cannot be deleted.”

It outlines the required cleanup steps (resource deletion, support plan downgrade, and marketplace subscription cancellation) and links to the appropriate public documentation.

Applies To

• Confluent Cloud

Cause

The error occurs when one or more of the following are true:

1. Kafka / ksqlDB / Connect clusters still exist in any environment under the organization. These resources must be deleted before the org itself can be removed.
2. The organization is still on a paid Confluent Cloud support plan, which must be downgraded to the free tier before deletion.
3. The organization is linked to an active cloud provider marketplace subscription (AWS, Azure, or GCP). Marketplace-billed organizations cannot be deleted until the corresponding marketplace subscription/plan is canceled at the cloud provider side.

Resolution

Follow the steps below in order, then retry deleting the organization from Organization settings in Confluent Cloud. Delete the KsqlDB clusters/ connectors initially and then proceed with kafka cluster deletion.

1. Delete all Kafka, ksqlDB, and Connect clusters

1. Sign in to the Confluent Cloud Console as an OrganizationAdmin.
2. For each environment in the organization:
   • Delete any ksqlDB clusters associated with those environments.
   • Delete any Connect clusters and their connectors.
   • Go to Clusters and delete all Kafka clusters.

For general guidance on managing and deleting the resources please refer to the below documents.

1. Delete KSQLDB clusters
2. Delete a connector
3. Delete Kafka clusters 
4. Delete an environment

Make sure no remaining clusters, ksqlDB apps, or Connect clusters exist in any environment before proceeding.

2. Downgrade any paid support plan to the free tier

If the organization has a paid support plan:

1. In the Confluent Cloud Console, navigate to Help / Support (Support plans).
2. Change the plan to the free / basic tier so that no paid support SKU is associated with the org.

Reference documentation: Change your Support plan

3. Cancel any active cloud marketplace subscription

If the organization is billed through a cloud marketplace (AWS, Azure, or GCP), you must cancel the marketplace subscription/plan with the cloud provider before the org can be deleted.

For background on how marketplace cancellations affect Confluent Cloud organizations, see:
Marketplace Organization Suspension and Deactivation in Confluent Cloud

Ensure that the marketplace subscription shows as canceled or inactive in the provider portal before you retry deletion.

4.Initiate the deletion of Organization

Once all of the above steps are completed:

1. Sign in to the Confluent Cloud Console.
2. Go to Organization settings → Organization.
3. Use the Delete organization option and confirm the deletion.

If any prerequisite (resources, support plan, or marketplace subscription) is still active, the same error will be shown. In that case, re-check:

• That no clusters of any type exist in any environment.
• That the support plan is fully downgraded to the free tier.
• That all relevant marketplace subscriptions have been canceled at the cloud provider side.

If the issue still persists please feel free to reach out to the confluent support team for further assistance.