Description
This article will walk you through the steps to select the correct Organization when filing a ticket if you are part of more than one Support Organization
Applies to
Confluent Support Portal, customers part of more than one organization
Selecting the Correct Organization when Filing a Ticket
Many of our customers are part of more than one Support Organization.
When a customer files a ticket on the support portal, customers with more than one Organization are presented with
- An option to change the Organization they want to file the ticket under
- An option to set their default Organization to save time in the future
- The plan associated with the Organization selected
Related: I Don't See all the Organizations I Should Be a Member of:
If you or someone on your team needs to be added to a Support Organization:
- From Confluent Cloud, you can simply click over to Support and it will automatically log you in and add you to the Confluent Organization you came from.
- Another option is to opt in to adding users via self-serve in the Organization Self-service Portal