Required Access to Confluent Network Sites – Confluent Support Portal

Description

Network filtering within enterprise intranets may cause difficulties when working with Confluent Customer Operations Engineering. All hosts within the confluent.io domain (i.e. *.confluent.io) should be added to an allowlist in any network filtering, or firewall application on your network. What follows are some examples of important sites within Confluent's domain.

Applies to

Confluent Platform

Resolution

Main Confluent Website: https://www.confluent.io

Main web presence of Confluent, this site provides the ability to download Confluent Platform packages, as well as the ability to read documentation and blogs.

Customer Support Portal: https://support.confluent.io

The Support Portal provides the ability to submit and view currently opened cases. The Confluent Knowledge Base is also accessed via this site.

The confluent.zendesk.com subdomain also needs to be allowed to prevent issues with signing into Support Portal.

The Universal Login Page provides centralized login for other Confluent web applications, such as the Support Portal. Without access to this site, you will not be able to log in to the Customer Support Portal.

If not using the recommended *.confluent.io wildcard whitelisting, you will need to also add login-static.confluent.io and login-service.confluent.io in addition to the main login.confluent.io site to the allowlist.

Secure File Transfer: https://secure-transfer.confluent.io

Confluent allows customers to upload logs through the support portal. The secure-transfer.confluent.io domain allows encryption of these logs, as well as tracking the users who access the logs. If access to this domain is granted, there will be a red lock image within the support portal. This red lock will indicate that it is possible to upload encrypted logs. If the red lock is missing, uploads will be limited in size, and not be encrypted.

The following domains may also need to be allowed to prevent issues with attaching files securely.

https://secure-transfer.confluent.io
https://static-secure-transfer.confluent.io
https://static-confluent.sendsafely.com 
https://confluent.sendsafely.com
https://sendsafely-dual-region-us.s3-accelerate.amazonaws.com
https://sendsafely-dual-region-eu.s3-accelerate.amazonaws.com
https://sendsafely-tri-region-us.s3-accelerate.amazonaws.com
https://sendsafely-tri-region-eu.s3-accelerate.amazonaws.com
https://sendsafely-tri-region-ap.s3-accelerate.amazonaws.com